Last updated: April 14, 2026
1. Introduction
RealtorPulse ("the Platform") is a real estate customer relationship management (CRM) platform operated by 1407304 B.C. LTD., a company incorporated in the Province of British Columbia, Canada ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Platform, including all features, tools, content, and services offered through realtorpulse.app and crm.realtorpulse.app.
By creating an account, accessing, or using the Platform, you ("User," "you," or "your") agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.
2. Definitions
- Platform refers to the RealtorPulse web application, APIs, chat widgets, and all related services.
- User refers to any individual who creates an account and uses the Platform.
- Subscriber refers to a User with an active paid subscription plan.
- Content refers to any text, documents, images, listings, data, or other materials uploaded to or generated through the Platform.
- AI Services refers to all artificial intelligence and machine learning features provided through the Platform, including the chat assistant, document processing, content generation, and automated responses.
- Tokens refers to the unit of consumption used to measure AI service usage on the Platform. Tokens are consumed when the AI processes or generates text.
3. Account Registration
To use the Platform, you must create an account. When registering, you agree to the following:
- You must be at least 18 years of age to create an account and use the Platform.
- You must provide accurate, current, and complete information during registration.
- You must verify your email address before gaining full access to Platform features.
- You may only maintain one account per person. Creating multiple accounts is prohibited.
- You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
- You must promptly notify us if you become aware of any unauthorized use of your account.
4. Subscription Plans and Payment
The Platform offers several subscription plans with varying features and usage limits. By subscribing to a paid plan, you agree to the following:
- Subscription plans are available on monthly, quarterly, semi-annual, and annual billing cycles at the prices stated on our Pricing page.
- All payments are processed securely through Stripe. We do not store your credit card information on our servers.
- Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date.
- All prices are stated and charged in United States Dollars (USD).
- We reserve the right to change subscription prices with 30 days' notice. Price changes do not affect your current billing cycle.
5. Free Trial
New users may be eligible for a free trial of the Platform under the following conditions:
- The free trial period is 3 days from the date of account registration.
- During the free trial, you receive 10,000 tokens to use across all AI features.
- No credit card is required to register or begin your free trial.
- You have full access to all Platform features during the trial period.
- At the end of the trial period, your account will revert to the free tier unless you subscribe to a paid plan.
- Free trial eligibility is limited to one trial per person.
6. Token System
The Platform uses a token-based system to measure and allocate AI service usage:
- Paid subscription plans include a monthly token allocation of 250,000 tokens.
- Unused tokens from your monthly allocation may roll over to the next billing cycle, capped at a maximum of one times (1x) your monthly allocation. Rolled-over tokens expire at the end of the following billing cycle if not used.
- Additional token packs may be purchased separately. Purchased tokens never expire and are used only after your monthly allocation and any rolled-over tokens are consumed.
- Purchased token packs are non-refundable.
- Token consumption varies depending on the complexity and length of AI interactions.
7. Cancellation and Refunds
Our cancellation and refund policies are as follows:
- All subscription payments are non-refundable. We do not provide prorated refunds for partial billing periods.
- You may cancel your subscription at any time through your account billing page or by contacting support.
- Upon cancellation, you will retain access to all paid features until the end of your current billing period.
- After your billing period ends, your account will automatically downgrade to the free tier.
- For complete details, please review our Refund Policy.
8. Acceptable Use
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:
- Send unsolicited bulk messages (spam) through the Platform's email or messaging features.
- Use automated tools to scrape, crawl, or extract data from the Platform.
- Upload, store, or distribute illegal, harmful, threatening, abusive, or otherwise objectionable content.
- Use the Platform to harass, stalk, or intimidate any contacts or leads.
- Resell, sublicense, or provide access to the Platform to third parties without authorization.
- Attempt to reverse-engineer, decompile, or disassemble any part of the Platform.
- Interfere with or disrupt the integrity or performance of the Platform.
- Use the Platform in violation of any applicable local, provincial, federal, or international law or regulation.
9. AI Services Disclaimer
The Platform includes AI-powered features that generate content, answer questions, and process documents. You acknowledge and agree that:
- AI-generated responses are for informational purposes only and do not constitute legal, financial, tax, or professional advice of any kind.
- AI responses may contain inaccuracies, errors, or outdated information. We do not guarantee the accuracy, completeness, or reliability of any AI-generated content.
- You are solely responsible for reviewing, verifying, and validating all AI-generated content before using it in any professional, business, or personal capacity.
- The AI assistant does not provide real estate advice, property valuations, or investment recommendations. Any such information should be verified with qualified professionals.
- We are not liable for any decisions made or actions taken based on AI-generated content.
10. Intellectual Property
Ownership and intellectual property rights are divided as follows:
- RealtorPulse and its licensors own all rights, title, and interest in the Platform, including its design, code, features, trademarks, and all related intellectual property.
- You retain full ownership of any data, content, listings, documents, and other materials you upload to the Platform ("Your Content").
- By uploading Your Content, you grant us a limited, non-exclusive, royalty-free license to process, store, display, and transmit Your Content solely for the purpose of providing the Platform's services to you.
- This license terminates when you delete Your Content or close your account.
11. Data and Content
Regarding data uploaded to and processed through the Platform:
- You are solely responsible for all data and content you upload to the Platform, including ensuring you have the right to upload and use such data.
- We may process your data through our AI features to provide the services you request, such as document analysis, content generation, and chat responses.
- We do not sell, rent, or trade your personal data or uploaded content to third parties.
- For full details on how we handle your data, please refer to our Privacy Policy.
12. Third-Party Services
The Platform integrates with and relies on certain third-party services to deliver its functionality:
- Stripe for secure payment processing and subscription management.
- Mailgun for transactional and marketing email delivery.
- Anthropic (Claude) for AI language processing and content generation.
- Google and Microsoft for OAuth authentication and calendar integration.
Your use of these third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices or availability of third-party services.
13. Limitation of Liability
To the maximum extent permitted by applicable law:
- The Platform is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
- We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
- In no event shall RealtorPulse, its directors, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
- Our total aggregate liability to you for any claims arising from or related to these Terms or your use of the Platform shall not exceed the total amount you paid to us in the 12 months immediately preceding the claim.
14. Indemnification
You agree to indemnify, defend, and hold harmless RealtorPulse, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to:
- Your use of the Platform or any violation of these Terms.
- Your Content or any data you upload to the Platform.
- Your violation of any applicable law, regulation, or third-party rights.
- Any dispute between you and a third party related to your use of the Platform.
15. Termination
Regarding the termination of your account and access:
- We reserve the right to suspend or terminate your account at any time, with or without notice, if we reasonably believe you have violated these Terms or engaged in conduct that is harmful to the Platform, other users, or our business.
- You may delete your account at any time by contacting support or through your account settings.
- Upon termination, your right to access the Platform ceases immediately, except that you may continue to access paid features until the end of any current paid billing period.
- We may retain certain data as required by law or for legitimate business purposes, as described in our Privacy Policy.
16. Changes to Terms
We reserve the right to modify or update these Terms at any time. When we make changes:
- We will update the "Last updated" date at the top of this page.
- For material changes, we will make reasonable efforts to notify you via email or through a notice on the Platform.
- Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Terms.
- If you do not agree with the revised Terms, you must stop using the Platform and cancel your subscription.
17. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in British Columbia, Canada.
If you have any questions or concerns about these Terms of Service, please contact us at: