Last updated: April 14, 2026
1. Overview
All payments made to RealtorPulse are non-refundable. We offer a free trial so you can evaluate the Platform before making any financial commitment. By subscribing to a paid plan or purchasing token packs, you acknowledge and agree to this no-refund policy.
2. Subscription Payments
Subscription payments are governed by the following terms:
- All subscription fees are non-refundable, including monthly, quarterly, semi-annual, and annual payments.
- We do not provide prorated refunds for unused portions of a billing period.
- You may cancel your subscription at any time. Upon cancellation, you will continue to have access to all paid features until the end of your current billing period.
- After your billing period ends, your account is suspended pending a full subscription. While suspended you may perform a one-time export of your leads on request. If you resubscribe within 30 days, your leads, listings, and other data are restored as you left them. After 30 days the account and all associated data — leads, listings, conversations, documents, credits — are permanently deleted. See Cancellation Process for details.
- If you upgrade your plan mid-cycle, the price difference will be prorated for the remainder of your current billing period.
- If you downgrade your plan, the change will take effect at the start of your next billing cycle.
3. Token Pack Purchases
Token pack purchases are governed by the following terms:
- All token pack purchases are non-refundable.
- Purchased tokens never expire and remain in your account indefinitely.
- Purchased tokens roll over between billing cycles regardless of subscription status.
- Purchased tokens are consumed only after your monthly subscription allocation and any rolled-over tokens have been used.
- Tokens cannot be transferred between accounts.
4. Free Trial
We offer a free trial so you can evaluate RealtorPulse before subscribing:
- No credit card is required to register or start your free trial.
- No charges are incurred during the trial period.
- The trial includes 10,000 tokens and full access to all Platform features for 3 days.
- At the end of the trial, if you do not subscribe your account is suspended. The same 30-day suspension/deletion rules described in the Cancellation Process apply: subscribe within 30 days to keep your trial-period data, otherwise the account and its data are permanently deleted.
- We encourage you to make full use of the trial period to determine whether RealtorPulse meets your needs before committing to a paid plan.
5. Cancellation Process
You can cancel your subscription through the following methods:
- Self-Service: Log in to your account, navigate to the Billing page under Account settings, and click "Cancel Subscription." Your cancellation will be processed immediately.
- Support: Contact our support team at our contact form and request cancellation. We will process your request within one business day.
After cancellation:
- Your subscription will remain active until the end of your current billing period.
- You will not be charged again after the current billing period ends.
- Account suspension. Once the billing period ends, your account is suspended pending a full subscription. You will not have day-to-day access to the CRM, the AI assistant, the chat widget, or any paid feature during suspension.
- One-time lead export. While your account is in suspension you may perform a one-time export of your leads. Contact support to request the export; we will provide a CSV download of your lead list within one business day.
- 30-day restore window. If you resubscribe within 30 days of cancellation, your leads, listings, and other account data will be restored exactly as you left them — no separate restore fee.
- Permanent deletion after 30 days. 30 days after cancellation, your account and all associated data — leads, listings, contacts, conversation history, uploaded documents, blog posts, AI credit balance, and any other content — are permanently deleted from our systems. We do not retain account data beyond this window. After permanent deletion, the account cannot be recovered and a new account would have to be created from scratch.
6. Exceptions
While our general policy is that all payments are non-refundable, we will make corrections in the following circumstances:
- Duplicate Charges: If you are charged more than once for the same billing period due to a technical error, we will refund the duplicate charge in full.
- Billing Errors: If you are charged an incorrect amount due to a system error, we will correct the charge and refund any overpayment.
- Unauthorized Charges: If a charge was made without your authorization, please contact us immediately so we can investigate and resolve the issue.
To report a billing issue, please contact our support team at our contact form with your account email, a description of the issue, and any relevant transaction details. We aim to resolve all billing issues within 5 business days.
If you have any questions about our refund policy or need assistance with a billing matter, please contact us:
You can also review our full Terms of Service and Privacy Policy for additional details about using the Platform.